1. Information We Collect
When you use our website, place an order, or interact with our services, we may collect the following information:
- Personal details: Name, email address, phone number, and delivery address
- Payment information: M-Pesa phone number and transaction references (we do not store card numbers)
- Order history: Products purchased, quantities, and preferences
- Technical data: Browser type, IP address, and cookies for site functionality
2. How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your orders, quotations, and branding requests
- To send transactional emails (order confirmations, invoices, shipping updates)
- To improve our products and services
- To comply with legal obligations under Kenyan law
3. Data Protection
We comply with the Kenya Data Protection Act, 2019. Your personal data is:
- Stored securely with encryption at rest and in transit
- Accessible only to authorised staff who need it to fulfil your orders
- Never sold to third parties
- Retained only for as long as necessary to provide our services or as required by law
4. Third-Party Services
We use the following third-party services to operate our business:
- Safaricom M-Pesa (Daraja API) — for payment processing
- Cloudinary — for secure image hosting
- SMTP email services — for transactional communications
These services have their own privacy policies and are bound by data protection agreements.
5. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data
- Lodge a complaint with the Office of the Data Protection Commissioner
6. Cookies
We use essential cookies to maintain your shopping cart and session. We do not use tracking or advertising cookies.