1. Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging
- Proof of purchase (order number or receipt) is required
- Items must be returned in the same condition as received
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom branded/printed items — any item with your logo, design, or personalisation
- Bulk/corporate orders once production has begun
- Items damaged through misuse or normal wear and tear
- Items returned after 7 days of delivery
3. Defective Products
If you receive a defective product or an item that does not match your order:
- Contact us within 48 hours of delivery with photos of the issue
- We will arrange a replacement or full refund at no extra cost
- We cover return shipping costs for defective items
4. Refund Process
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method (M-Pesa or bank transfer)
- Delivery fees are non-refundable unless the return is due to our error
5. Size Exchanges
Need a different size? We offer free size exchanges on standard (non-branded) items within 7 days, subject to availability. Contact us to arrange an exchange.